FAQs
All orders are shipped with a protective pouch to ensure your items arrive safely. If you're ordering one of our gift sets, it will be beautifully presented in an exclusive Atelier Babbi gift box, making it perfect for gifting.
Atelier Babbi products are beautifully presented, making them perfect gifts on their own. We can also include a personalized gift card with your message, free of charge. Simply enter your message during the checkout process.
We will do our best to assist you, as long as your order preparation has not yet started. Please contact us at hello@atelierbabbiusa.com with your order number, and we'll help you make the necessary changes.
After submitting your order through the secure payment page you will receive a confirmation email. This summary will provide all the details of your order for your reference.
All orders are typically processed and shipped within 1-7 business days after being placed. Once your order is ready to ship, you will receive a confirmation email with all the details, including tracking information. This will allow you to estimate the delivery date based on the information provided on our Shipping page.
Atelier Babbi currently delivers exclusively to the United States of America. For more details on our shipping rates and policies, please visit our Shipping page.
All orders are processed and shipped from New Jersey.
At Atelier Babbi, we use the Shopify platform for online payments, which ensures that all transactions are secure. Shopify uses HTTPS encryption to protect your data, and transactions are secured with industry-standard 256-bit SSL encryption. This means that your payment details are encrypted as soon as you enter them and are not visible to anyone, including Atelier Babbi. Additionally, your banking information is never stored on our servers, ensuring your data remains private and secure throughout the payment process.
No, taxes are not included in the prices displayed on atelierbabbiusa.com for orders shipped within the United States. Depending on your location, applicable sales taxes will be calculated and added during the checkout process. Additionally, if you're ordering from outside the United States, your order may be subject to import duties, taxes, and customs fees, which are the responsibility of the customer upon delivery.
If you have any questions or concerns, feel free to reach out to us at hello@atelierbabbiusa.com. Our customer support team is here to assist you.